Data breach at 41 Hyatt hotels compromises payment card information of customers

Data breach at 41 Hyatt hotels compromises payment card information of customers

They said at the time they: 'discovered malicious software created to steal credit card data on computers that operate the payment processing systems for Hyatt-managed locations'.

Hyatt Hotels discovered that its payment systems were breached, exposing visitors' payment card information from 41 hotels in 11 countries earlier this year.

Hyatt said its cyber security team discovered signs of unauthorized access to payment card information from cards manually entered or swiped at the front desk of certain Hyatt-managed locations between March 18, 2017 and July 2, 2017.

The nation with the largest number of Hyatt properties impacted was China (18).

The breach, Hyatt wrote in a letter on Thursday, impacts card numbers manually entered or swiped at the front desks of certain hotels.

"Upon discovery, we launched a comprehensive investigation to understand what happened and how this occurred, which included engaging leading third-party experts, payment card networks and authorities", says the firm on its FAQ page. "Our enhanced cybersecurity measures and additional layers of defence implemented over time helped to identify and resolve the issue".

"I want to assure you that there is no indication that information beyond that gained from payment cards ... was involved, and as a result of implemented measures created to prevent this from happening in the future, guests can feel confident using payment cards at Hyatt hotels worldwide", Hyatt's Global President of Operations Chuck Floyd wrote in the company's announcement.

Hotel guests are advised to closely review their credit card statements regularly and report any unauthorized activity to their bank as soon as anything is noticed.

"This incident is something we take seriously, and we are sorry for the inconvenience and concern this may cause our guests".

It should be noted that this is now the second time in two years that the Hyatt chain has been hacked.

It said that 250 of its hotels were affected, including some of its properties in the UK.

Hyatt claimed they had 'taken steps to strengthen the security of its systems, and customers can feel confident using payment cards at Hyatt hotels worldwide, ' according to Threat Post.

In 2015 Hilton revealed that some of its payment systems had been infected with malware that organised the theft of targeted customer information.

Hyatt Hotels has told its customers their payment system was breached by a cyber attack.

Mandarin Oriental has also experienced a similar breach, and hotel franchising firm White Lodging has also previously acknowledged a similar incident.